Privacy Policy

Introduction

Shalaz.com (“we”, “our”, “us”) operates shalaz.yoccacraft.com. This Privacy
Policy applies to all visitors and customers who access or use our website.

1. Information We Collect

1.1 Personal Information

We collect information you provide directly when you:

• Create an account
• Place an order
• Subscribe to our emails
• Contact us for support

This includes your name, email, phone number, addresses, and order details.

1.2 Payment Information

Payments are securely processed by Razorpay. We do not store your card or UPI
details. Only payment confirmation data is recorded.

1.3 Automatically Collected Data

We collect technical data including:

• IP address
• Browser & device information
• Pages visited
• Cookies & tracking data

1.4 Cookies

Cookies help us remember your cart, improve site performance, and personalize shopping. You can disable cookies
in your browser settings.

2. How We Use Your Information

• Process and deliver orders
• Send order confirmations & tracking updates
• Provide customer support
• Improve website performance
• Prevent fraud and enhance security
• Send offers and marketing (optional)

3. Sharing of Information

We do not sell your data. We may share your information with:

• Razorpay (payment processing)
• Courier partners (delivery)
• Email/SMS providers
• Analytics & hosting providers

We may also disclose data if required by law or to protect our rights.

4. Data Security

We use SSL encryption, access controls, and secure hosting to protect your data. While we follow industry
standards, no online platform is 100% secure.

5. Data Retention

We retain information as long as needed for legal, tax, accounting, and business purposes. You may request
deletion at any time.

6. Third-Party Services

Our website may contain links or embedded content from third parties. Their privacy policies apply to their
services; please review them before sharing information.

7. Your Rights

You may request:

• Access to your stored data
• Correction or deletion of your data
• Opt-out from marketing communications

To exercise these rights, contact us using the information below.

8. Children’s Privacy

We do not knowingly collect data from individuals under 18. If such data is found, we will delete it
immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. All updates will be posted on this page with a new “Last
updated” date.

10. Contact Information